Business Services Manager
UOB LIVE
is Southeast Asia’s new world-class entertainment venue, situated in the new and vibrant Em District of Bangkok, uniquely positioned in a top of the world class EMSPHERE shopping mall, a state-of-the-art entertainment venue that anchors a world-class shopping outlet, a diverse array of dining options, and comprehensive entertainment spaces catering to different interests and preferences.
At the heart of this landmark alliance is the shared commitment to innovation and excellence, uniting the expertise of two industry giants: The Mall Group, renowned for developing Thailand’s premier retail and entertainment complexes and AEG, a global leader in sports and live entertainment. The venue management team’s mission is to make the new world-class venue into a premier entertainment destination, bringing the best Thai and international performances and sporting events to the Bangkok.
POSITION OVERVIEW
Reporting to the General Manager the Business Services Manager will lead and oversee the Business Services Department and be responsible for the planning and organization of smooth operations across Human Resources, Administration, IT, Payroll and Procurement, by providing strategic and day to day operational support. Collaboration with other UOBL Team Members in developing efficient workflows and standards is critical to the success of the position.
JOB RESPONSIBILITIES
Leadership
- Lead by example, through encouraging, supporting, and coaching team members.
- Communicate in a positive, open, and transparent manner.
- Provide direction and advice to all team members.
- Promote and adhere to EM Live Vision, Mission, and company values.
- Manage company legal affairs through outside legal counsel and through joint-venture shareholder representatives.
- Work closely with the Human Resources department, to recruit and select department personnel, in an ethical and efficient manner.
- Conduct probationary and annual Performance Planning meetings with all team members, ensuring KPI’s are established, and quarterly reviews are carried out.
- Conduct regular weekly and monthly department meetings.
- Identify training needs for team members in conjunction with Human Resources.
Financial Systems Management
- Provide advice and assistance to all department leaders for budgeting process.
- Ensure all insurance policies are in place and renewed.
- Oversee and review payroll and ensure salaries are processed on time.
- Ensure all financial records are up to date and stored securely.
- Oversee the successful implementation of Finance system and HRIS.
- Ensure sufficient stock is in place and requisitioned accordingly.
- Support on the development and implementation of Finance Policies.
Administration
- Prepare and produce reports as required for stakeholders.
- Ensure all business licenses are in place and renewed.
- Complete EOM reports by requested due date and submit them to General Manager.
- Oversee, manage, and ensure compliance with all legal requirements and VAT related issues.
- Actively participate in Leadership meetings as requested.
Quality Management/Legal & Insurance
- Actively support and assist internal audits and external audits, ensuring all members of the leadership team are briefed and participate.
- Manage all insurance and legal matters in conjunction shareholder legal counsel
- Work closely with the legal counsel on all contracts.
- Communicate effectively and openly with all stakeholders.
Risk Management
- Establish and implement all risk management policies and procedures.
- Review risk management policies and procedures on an annual basis.
- Calculate and access all risks related to business and transaction proposals.
- Guide the Venue regarding Asset and Liability management.
QUALIFICATIONS
- Degree in Business/Commerce (or related field)
- Fluent in English – Spoken, Written & Reading
- Minimum of 3-5 years’ experience in similar role
- Working knowledge of business software such as ERP, SAP, etc.
- Microsoft Office working knowledge with advanced Excel
- VAT knowledge
- Business Plan Writing
- Ability to work under pressure and towards deadlines.
- Strong eye for detail
- Adaptable and flexible
- Well organized and ability to manage multiple tasks at a time.
- Ability to facilitate presentations to all stakeholders.
- Flexible with working hours (evenings, weekends, public holidays)
- Well-presented and well groomed
- Excellent communication skills
- Committed to diversity and inclusion.
- Able to accept direction and execute tasks.
- Decisive and sound problem solver
- Committed to safe and ethical work practices.
- Able to work as a team.
